Pilot support
Help for The Hinterland Guide pilot families and teachers.
The Hinterland Guide is in limited Android pilot testing. If something feels broken, confusing, or unsafe, contact support and include enough detail for us to reproduce the issue.
How to get help
Email support@thehinterlandguide.app for pilot help, account questions, device issues, or deletion requests.
What to include
- Device model.
- Android version.
- The Hinterland Guide app version, if visible.
- What happened and what you expected to happen.
- A screenshot if you are comfortable sharing one. Please avoid sharing kid names or sensitive photos unless needed for the support issue.
Pilot stop or safety issues
Contact support promptly if you see:
- Wrong account data visible.
- A child can access an unexpected social feature.
- A photo or privacy concern.
- An app crash during observation submit.
Support scope during testing
During the pilot, support is handled by the Hinterland Guide operator team. Some fixes may require a new test build, manual account cleanup, or follow-up questions. The Hinterland Guide is not yet a public production service.